Shipping policy
Last Updated: September 2026
Thank you for choosing TwoSorokas. All orders are packed with care and shipped directly from our central boutique inventory in Winnipeg, Manitoba, Canada.
1. Geographic Shipping Scope
At this time, TwoSorokas ships exclusively within Canada. We are proud to serve customers across all Canadian provinces and territories. (International shipping to the United States and other global destinations will be introduced in future phases).
2. Order Processing & Handling Time
- In-Stock Products: All standard in-stock orders are carefully inspected, hand-packaged, and dispatched within 1 to 3 business days (Monday through Friday, excluding Canadian federal and Manitoba statutory holidays).
- Order Confirmation: As soon as your order is placed, you will receive an automated email confirmation with your order details.
- Custom or Made-to-Measure Orders: For custom artisan embroidery or individual sizing, estimated production and preparation times are agreed upon individually and communicated prior to order confirmation.
3. Shipping Rates & Delivery Estimates (Across Canada)
Shipping costs and delivery timeframes depend on your order total, delivery postal code, and chosen shipping speed:
| Shipping Service | Estimated Delivery Time | Order Value & Cost |
|---|---|---|
| Standard Tracked Shipping | 3 – 7 business days | • Orders $500 CAD and over: FREE • Orders under $500 CAD: Calculated live at checkout (Canada Post / carrier real rates) |
| Express Tracked Shipping | 1 – 3 business days | • Orders $600 CAD and over: FREE • Orders under $600 CAD: Calculated live at checkout (Canada Post / carrier real rates) |
*Note: Delivery times are estimates provided by Canadian carriers (Canada Post, Purolator, UPS, FedEx) and commence from the date of dispatch, not the date of order placement. Remote northern communities or rural areas may require additional transit days.
4. Live Rate Calculation at Checkout
For orders below the free shipping thresholds ($500 CAD for Standard, $600 CAD for Express), our Shopify store connects directly with Canada Post and leading Canadian carriers to calculate real-time, transparent shipping rates based on the exact weight, volume, and destination of your parcel.
5. Tracking Your Shipment
Once your order has been packed and handed over to the courier, you will receive an automatic Shipping Confirmation email containing your carrier name, tracking number, and a direct link to track your parcel's journey in real-time.
6. Shipping Address Accuracy & Undeliverable Packages
Please review your shipping address (including apartment, unit, or suite number) carefully before finalizing your order. TwoSorokas cannot be held liable for packages delivered to incorrect addresses provided by the customer or packages returned as undeliverable.
If a parcel is returned to us due to an incorrect or incomplete address, or failure to collect from a local postal depot, the customer is responsible for any reshipping fees incurred.
7. Lost, Stolen, or Damaged Packages
- Transit Damage: If your package arrives visibly damaged, please document the outer box and contents with photos and contact us at info@twosorokas.com within 48 hours.
- Lost in Transit: If your tracking shows no movement for more than 7 consecutive business days, notify us immediately so we can open an official carrier investigation and trace the parcel.
- Porch Theft / Delivered Status: Once a package is officially scanned as "Delivered" by the carrier at your specified address, TwoSorokas cannot assume liability for post-delivery theft. We strongly recommend shipping to a secure location or requesting a signature requirement.
8. Local Winnipeg Pick-Up (Optional)
For customers located in Winnipeg, Manitoba, local contactless or in-person order pick-up may be arranged by appointment. If you prefer local pick-up, please select the Local Pick-Up option at checkout or contact us at info@twosorokas.com immediately after placing your order.
9. Contact Us
If you have any questions regarding your shipment or delivery options, please reach out to us:
TwoSorokas Customer Support
Email: info@twosorokas.com
Phone: +1 (431) 990-6637
Address: A-396 Arnold Ave, Winnipeg, MB R3L 0W9, Canada